Last updated: November 2025
At AdvoTrails, accessible from https://www.advotrails.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make inquiries, or book a tour with us.
1. Information We Collect
We may collect personal and non-personal information when you use our website or services, including:
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Personal Information: Your name, email address, phone number, country of residence, and any other information you provide through inquiry or booking forms.
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Booking Details: Travel dates, preferences, passport details (if required for reservations), and payment information.
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Technical Information: IP address, browser type, operating system, and website usage data collected via cookies and analytics tools.
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Communication Data: Messages or feedback you send to us through email, forms, or social media.
2. How We Use Your Information
We use your information to:
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Respond to your travel inquiries and process bookings.
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Customize your travel experience and provide personalized recommendations.
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Send booking confirmations, invoices, and important updates.
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Improve our website, services, and customer support.
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Send marketing communications (only if you have opted in).
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Comply with legal obligations and prevent fraudulent activities.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand visitor behavior and improve website performance.
You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
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Travel partners and service providers (such as hotels, guides, and transport providers) to fulfill your bookings.
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Payment processors for secure payment transactions.
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Legal authorities if required by law or to protect our rights.
All partners and third-party providers are required to handle your information securely and use it only for intended purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.
However, please note that no online transmission or storage system is completely secure.
6. Your Rights
Depending on your location, you may have the right to:
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Access, update, or delete your personal data.
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Withdraw consent for marketing communications.
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Request information about how your data is processed.
To exercise these rights, contact us using the details below.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those third-party websites. We encourage you to read their privacy policies.
8. Children’s Privacy
Our services are not directed toward children under 16 years of age. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📧 Email: info@advotrails.com
🌍 Website: https://www.advotrails.com
🏢 Address: AdvoTrails, Colombo, Sri Lanka